Librarians are known to wax eloquently about the virtues of a strong relationship between the public and technical service operations within the library. On a day-to-day basis in our libraries, however, library staff may do little to build and foster these relationships. In worst case scenarios these units may actually work against each other much to the detriment of community members. For those librarians who want to create a great experience for their community members, they will need to do much more than just give lip service to a productive connection between the public, technical and system units in their organizations.
In this talk, Steven Bell, Associate University Librarian for Research& Instructional Services at Temple University, will explore what it means to design and implement a holistic user experience in a library setting. Doing so requires the delivery of a consistently great user experience at all library touchpoints, and that only happens when the entire organization works together to create an environment of totality. Steven will introduce the Experiential Brand Statement concept as a framework for bringing staff together to discuss and design the library user experience.
NOTE Attendance numbers do not account for private attendees. Get there early!